1) Local Delivery (for retail customer)
- For Normal Mail: Free
- For Registered Mail: $5
- For Doorstep Home Delivery: $8
- Please email us at firstname.lastname@example.org if you are unsure on the shipping cost for your item.
2) Local Delivery (for Wholesalers)
It will be based on the total weight of your order and we will advise the lowest rate before sending out. Kindly email us at email@example.com
3) Additional Information:
For ready stock item, order will be process in 2-3 working days after the payment has been credited into our bank account. For pre order item, please refer to ETA in album and our admin will email or call once goods arrive. For customer who orders pre order & ready stock items in the same invoice, delivery fees will be only one time charge. Extra charges and additional delivery fees will be incurred if customer request to send out separately. We will try to give the best service to reduce the delivery timeline and provide 100% full service to our valued customer. If there is any delay due to logistic congestion, parcel lost, custom clearance matters, shipment delay, waiting for restock, etc. we will keep customer informed through email, website or announce in Facebook Page.
4) Parcel tracking no and Courier Company information will be given to you once your order has been sent out. Customers are responsible to trace their own tracking number.
5) We will not be responsible for any loss via Normal Mail.
6) We will charge for extra postage fees if the parcel returns back to us due to the reasons such as unclaimed, wrong address, incorrect receiver name, etc.
Thank you for purchasing your goods with Farah Ridhwan & co
Hope you enjoyed your purchase.
In order to serve you better, please update us within 3 days upon receiving the goods.
Any default to the goods, please inform us immediately with photos & descriptions.
You are require to return the goods back within 7 working days
So we can process to exchange a new goods to u.
We will take up to 21 days for good exchange.
kindly inform us via Facebook or email to firstname.lastname@example.org. Please provide your Order No, your name, contact number and photo of the relevant products and reason of returning for further processing. We will get back to you within 24 hours.
This applies for gadget such as IAD, Nasal aspirator, zikir & surah plug in, ebookku, panel solat, quran pillow, quran diffuser & radio.
Each individual has different response & result. Please take consistently & diligently😉
If allergy reaction occurs, please stop & consult doctor immediately.
If you have any medical health, please get doctor advise before consuming our products.
Your exchange or return will need at least 14 working days.
You must send the item back to us within 7 days upon receiving our reply.
- Sales items are not eligible for returns or exchanges. No exception will be made.
- Please ensure that all return items are in original condition with full box.
- If the item has been used or damaged by customer, there will not be any refund.
- If the item is unsuitable for a return / exchange upon inspection, we reserved the rights to refuse accepting the returned items.
- Shipping and handling charges are not refundable.
We only collect the informations that are needed for the registration procedure at our website or when filling up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer’s personal information during the account registration on our site.
Personal Identification Details
Your personal identification details are used to process your order of the products, customise your profile information, internal usage with legal requirements., update your status of online shopping in our site and also to update our customers with our latest news of updates/ changes, promotions and events.
Your personal information such as credit card details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.